The platform underneath

AI providers: OpenAI and Google Gemini

Origin Dive's AI features (AI Studio replies, the website chat assistant, Write with AI in the inbox, Ask Finn and picture descriptions) use OpenAI or Google Gemini models, reached through Cloudflare's AI Gateway. A centre can also use its own OpenAI or Gemini key.

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All integrations

What is sent

Only what a task needs: for a reply, the customer's message, the conversation so far and the centre's published facts (courses, prices, times); for Write with AI, the message being answered; for Ask Finn, the figures needed to answer the question.

Where

AI Studio, the inbox, the website chat, Analytics Studio

Your data

Clear about what we keep.

AI features are switched on by the centre. AI replies to customers are off until a centre turns them on per channel in AI Studio.

What we keep

Each AI answer, so the centre can review it in AI Studio. Usage and cost, for the centre's AI allowance.

What we never do

We never use a centre's data to train AI models, and we use the providers' business APIs, whose terms do not allow them to train on it. AI replies stop as soon as a member of staff replies or takes the conversation.

Disconnecting

Turn AI features off in AI Studio and Settings → Website chat. A centre's own key can be removed in Settings → Website chat.

OpenAI business data

Gemini API terms

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A real walkthrough, not a sales pitch

Set up around how you work

Your data stays yours