What we keep
Access tokens, encrypted. The Pages, accounts and numbers the centre chose. Posts made from Origin Dive, comments and messages, in the centre's own database.
Social and messaging
Meta: Facebook, Instagram, Threads and WhatsApp
Dive centres connect their Facebook Page, Instagram business account and Threads profile to post and reply from Marketing Studio, see ad results, and answer Instagram and WhatsApp messages in the Origin Dive inbox (with AI Studio on Enterprise).
01
Facebook Page
Post to the centre's Page, read and reply to comments, and answer Messenger messages in the inbox.
Permissions · Marketing Studio → Social
pages_show_list
List the Pages the person manages so they can choose one.
pages_manage_posts
Publish the posts the centre writes or schedules.
pages_read_engagement
Read likes, comments and reach on those posts.
pages_manage_engagement
Reply to comments from Origin Dive.
pages_manage_metadata
Receive notifications of new comments and messages.
pages_messaging
Receive and answer Messenger messages in the centre's inbox.
Permissions · Marketing Studio → Social, and the inbox
instagram_basic
Read the account name and posts.
instagram_content_publish
Publish the posts the centre writes or schedules.
instagram_manage_comments
Read and reply to comments.
instagram_manage_messages
Receive and answer direct messages in the centre's inbox.
02
Publish posts, read and reply to comments, and answer direct messages.
03
Threads
Post to the centre's Threads profile.
Permissions · Marketing Studio → Social
threads_basic
Read the profile.
threads_content_publish
Publish the posts the centre writes or schedules.
Permissions · Analytics Studio and Marketing Studio
ads_read
Read campaign spend and results. Read-only.
04
Meta ads results
Read ad spend and results for the ad account the centre chooses.
05
WhatsApp Business
Customers' WhatsApp messages arrive in the centre's inbox and staff (or AI Studio) reply from there, through the WhatsApp Business Platform.
Where
The inbox and AI Studio
Your data
Clear about what we keep.
A centre owner or manager connects in Marketing Studio → Social. WhatsApp Business numbers are connected with our help from Settings → Integrations.
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