Email, SMS and design

Microsoft 365

A centre that uses Microsoft 365 or Outlook can connect its mailbox so customer emails appear in the Origin Dive inbox, and add Teams meeting links to bookings.

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All integrations

Inbox and Teams meetings

Customer emails appear in the inbox next to chat, SMS and WhatsApp; staff reply from there.

Permissions · Settings → Channels → Inbox

User.Read

Show which mailbox is connected.

Mail.Read

Read messages so they appear in the centre's inbox.

Mail.Send

Send the replies staff write.

Calendars.ReadWrite, OnlineMeetings.ReadWrite

Create a Teams meeting when staff book one with a customer.

offline_access

Keep the inbox in step without signing in each time.

Your data

Clear about what we keep.

A centre owner or manager connects in Settings → Channels → Inbox.

What we keep

Tokens, encrypted. Emails as conversations in the centre's inbox, until the centre deletes them.

What we never do

We never sell mailbox data or use it for advertising or to train AI models.

Disconnecting

Disconnect in Settings → Channels → Inbox, or at myaccount.microsoft.com → Apps. Staff can also sign in with Microsoft (openid, email, profile): we only confirm who is signing in and match them to their existing staff login.

Ready to dive in?

See Origin Dive running a centre like yours. A short call, a real walkthrough and a clear answer to every question.

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See pricing

A real walkthrough, not a sales pitch

Set up around how you work

Your data stays yours