What we keep
The messages and delivery status, in the centre's own database.
Email, SMS and design
Twilio (SMS)
Text messages to customers (reminders, updates and marketing) are sent through Twilio. Two-way SMS lets customers reply into the centre's inbox.
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SMS
Send texts and, with two-way SMS, receive replies in the inbox on the customer's record.
Where
The inbox and Marketing Studio
Your data
Clear about what we keep.
On by default using SMS credit; two-way SMS is set up for the centre by Origin Dive.
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Your data stays yours